Buyer privacy

Privacy Policy.

This policy explains how 5 Point Auto Group collects, uses, stores, and protects information submitted through our website, buyer accounts, bidding activity, contact forms, documents, and customer support communications.

Contact Office → Read FAQ

Policy overview

Clear handling of buyer and transaction information.

5 Point Auto Group collects only the information reasonably needed to operate an online vehicle auction service, verify buyer activity, prepare invoices and paperwork, communicate with users, and support vehicle pickup or delivery.

By accessing the website, creating an account, submitting a bid, requesting Buy Now, contacting our office, or uploading documents, you acknowledge the practices described in this Privacy Policy.

We may update this page periodically to reflect operational, legal, security, or regulatory changes. The most current version will always be posted on this website.

Information we may collect

Depending on how you use the platform, we may collect information needed to provide auction services and buyer support.

Full name, email address, phone number, mailing address, and account login details.
Bid records, Buy Now requests, invoices, agreements, and dashboard activity.
Identity or buyer documents submitted for verification, title processing, or transaction compliance.
Vehicle inquiries, support messages, call notes, email communications, and contact form submissions.
Website usage data such as browser type, device information, IP address, approximate location, pages viewed, and session activity.

How we use information

Information is used for legitimate business purposes connected to our online vehicle auction operations.

To create and administer buyer accounts.
To process bids, purchase requests, invoices, agreements, and auction results.
To communicate about vehicles, documents, pickup, delivery, and customer support.
To improve platform functionality, monitor performance, prevent fraud, and protect website security.
To comply with legal, tax, regulatory, business record, and transaction documentation requirements.

Buyer documents and transaction records

Some purchases may require identity confirmation, signed agreements, invoices, title paperwork, address details, or other transaction records. These records are used to verify the buyer, complete the purchase file, coordinate vehicle release, and support legal documentation.

Only submit documents through the forms on this website or through official communication channels.

Cookies and website analytics

We use a session cookie to keep you signed in, a CSRF token cookie to block cross-site request forgery, and first-party attribution cookies that record how you first reached the site.

Where tracking is enabled we may also load Google Tag Manager, Google Analytics and the Meta Pixel. You may control cookies through your browser settings; disabling them may affect login, dashboard access, bidding forms, search functionality, and other site features.

Data protection and security

We use reasonable administrative, technical, and organizational safeguards designed to reduce unauthorized access, misuse, alteration, loss, or disclosure of personal information. Passwords are stored only as salted hashes and the site runs over TLS.

No online system can be guaranteed completely secure. Users are responsible for protecting their account password and notifying us promptly if they believe their account or information has been accessed without authorization.

Your choices and access requests

You may request to update, correct, or review account information we maintain about you. You may also request removal from non-essential communications where available.

Some information must be retained for completed transactions, legal compliance, fraud prevention, dispute handling, accounting records, or internal business records.

Contact regarding this policy

Questions, requests, or concerns about privacy: [email protected].

For everything else, see the contact page. Last reviewed August 18, 2026.

Field Notes

What our customers say

James Miller

📍 Columbus, Ohio

I enjoyed the experience for the most part. Selling my old car and buying another one through 5 Point Auto Group was easier than any car purchase I’ve made before. The only thing that got on my nerves was the waiting, but honestly, the delays weren’t too bad considering the circumstances. A delivery truck breaking down is something nobody can really control. Everyone I dealt with was great. They kept checking in, giving me updates, and making sure I was doing okay. Thanks, 5 Point Auto Group. I’ve already recommended you guys to pretty much everyone I know.

★★★★★

Emily Davis

📍 Austin, Texas

Everything went smoothly right up until I picked up the vehicle. When I got the Maserati, the check engine light was flashing and the interior was dirty. 5 Point Auto Group let me take it in for a diagnostic test during the seven day trial period, and thankfully, it didn’t show any major mechanical problems. Still, the car should have been cleaned properly, and the warning light should have been taken care of before I ever picked it up. Hopefully, they tighten up those details before I buy from them again.

Michael Johnson

📍 Seattle, Washington

I work from home and really don’t have time to spend my day driving around and looking at cars. 5 Point Auto Group was a perfect fit for me because I could browse everything online and find the exact car I wanted without leaving home.

Sarah Wilson

📍 Denver, Colorado

This is the second car we’ve bought through 5 Point Auto Group, and so far, we love it. My only complaint is how dirty the car was when it arrived. I have two young kids, so trust me, I understand that cars get messy. But finding crushed Cheerios ground into the back seat and sticky residue on some of the rear buttons was pretty gross. It won’t stop us from buying from 5 Point Auto Group again, but it’s definitely something they need to do a better job with.

David Brown

📍 Phoenix, Arizona

I’ve bought more than 10 vehicles over the years, and my experience with 5 Point Auto Group was easily the best one yet. There was none of the usual dealership hassle, no pushy sales tactics, and no surprise fees or hidden charges. The whole process was simple and straightforward.

Jessica Taylor

📍 Nashville, Tennessee

The process was quick and efficient. I didn’t have to waste hours sitting around a dealership, and they delivered the new car straight to my house. The seven-day return window gave me enough time to have the car checked out at an Alfa Romeo service center. That gave me real peace of mind and confirmed that I had made the right choice.